Delhi’s IGI airport has been ranked the second-best airport in the world for 2011 by the Airports Council International. The airport scored this distinction in the category of airports with 25-40 million passengers per annum. Last year, it had been ranked fourth in the same category. The airport scored 4.72 of a possible 5 in the airport service quality index, coming 6th in the overall airport ranking for 2011. This is a massive jump for the airport which, before privatization in 2007, had scored 3.02 on the ASQ and did not manage a rank in the top 100. Delhi International Airport (P) Ltd (DIAL) commended the efforts of agencies such as customs, immigration, CISF, airlines, concessionaires, housekeeping and other support staff for contributing to the image make-over for the airport. IGI airport handled a record number of 35 million passengers in 2011. The airport has an annual passenger capacity of over 60 million of which terminal 3 can alone handle 34 million passengers. The airport also handled over 6 lakh tonnes of cargo and over 3 lakh aircraft movements in 2011. Airports Council International is the only global trade representative of airports with 580 members operating from 1,650 airports in 179 countries and territories.
The airports of Delhi and Hyderabad have been ranked among the top airports of the world in the airport services quality (ASQ) by the global body, Airports Council International (ACI).
While the Indian airports ranked among the top in different categories, the ACI declared Incheon in Seoul, Changi in Singapore, airports in Hong Kong, Beijing and Shanghai Pudong as the overall top ‘best airports worldwide’.
The rankings were done on the basis of a global ASQ survey by the ACI of 153 airports, including 6 Indian ones.
The survey, which gets a representative sample of flights, destinations and passenger groups served by the airport, is intended to get feedback from users on a range of service delivery parameters. ACI audits the process to ensure compliance and validates the results.
The awards will be formally presented in April at the ACI’s Asia-Pacific Regional Conference to be held here.
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